Slack + Freshdesk Integrations
How to connect Slack + Freshdesk
Zapier lets you send info between Slack and Freshdesk automatically—no code required.
Popular Slack + Freshdesk workflows
- Send Slack channel notifications when Freshdesk tickets are updated
Send Slack channel notifications when Freshdesk tickets are updated
- Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
- Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
- Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
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Do Even More with Slack + Freshdesk
With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their Slack + Freshdesk workflows do more for them.
Zapier users love adding Filter by Zapier to their workflows
Send Slack channel notifications when Freshdesk tickets are updated
Send Slack channel notifications when Freshdesk tickets are updatedPremium
Zapier users love adding Digest by Zapier to their workflows
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedule
Get a digest of new Freshdesk ticket notes sent to Slack on a daily, weekly, or monthly schedulePremium
- New Public Message Posted AnywhereTriggers when a new message is posted to any public channel.Trigger
- New ChannelTriggers whenever a new #channel is created.Trigger
- New Message Posted to ChannelTriggers when a new message is posted to a specific #channel you choose.Trigger
- New Team Custom EmojiTriggers when a custom emoji has been added to a team.Trigger
- New FileTriggers when a new file is uploaded to your workspace.Trigger
- New MentionTriggers when a username or highlight word is mentioned in a public #channel.Trigger
- New Message Posted to Private ChannelTriggers when a new message is posted to a specific #private-channel or multi-dm.Trigger
- New Pushed MessageTriggers when you click the "Push to Zapier" button from a message in Slack.Trigger
- Slack
Triggers when a reaction (aka reactji) is added to a message in a public #channel.
Instant
Trigger
- Slack
Triggers when you save a message.
Instant
Trigger
- Slack
Triggers when a new Slack user is created / first joins your org.
Instant
Trigger
- Slack
Adds a reminder for yourself or a teammate, just like the
Scheduled
Action
- Slack
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Scheduled
Action
- Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
Scheduled
Action
- Slack
Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
Scheduled
Action
- Slack
Creates a new channel.
Scheduled
Action
- Slack
Post a new message to a private channel you choose. Can also schedule a message for later.
Scheduled
Action
- Slack
Sets the topic on a selected channel.
Scheduled
Action
- Slack
Update basic profile fields such as name or title
Scheduled
Action
- Slack
Sets your Slack status to the given text and emoji.
Scheduled
Action
- Slack
Finds a Slack message using the Slack Search feature.
Scheduled
Action
- Slack
Finds a user by matching against their email instead of their username.
Scheduled
Action
- Slack
Finds a user by their ID.
Scheduled
Action
- Slack
Finds a user by matching against their real name instead of their username.
Scheduled
Action
- Slack
Finds a user by their username.
Scheduled
Action
- Freshdesk
Triggers when there is a new ticket is created in Freshdesk.
Instant
Trigger
- Freshdesk
Triggers when a new customer is created.
Instant
Trigger
- Freshdesk
Triggers when a Note is added to a Ticket.
Instant
Trigger
- Freshdesk
Triggers when a Ticket is updated.
Instant
Trigger
- Freshdesk
Triggers when a user is updated.
Instant
Trigger
- Freshdesk
Add Private or Public notes to a Freshdesk Support Ticket.
Scheduled
Action
- Freshdesk
Allows you to create a Company entry in Freshdesk.
Scheduled
Action
- Freshdesk
Creates a Forum under a Category.
Scheduled
Action
- Freshdesk
Creates a Forum Category.
Scheduled
Action
- Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
- Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
- Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
- Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
- Freshdesk
Find a ticket by ID.
Scheduled
Action
How Slack + Freshdesk Integrations Work
- Step 1: Authenticate Slack and Freshdesk.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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